Course Overview

Let's face it, you are a technical expert! You know your stuff, you know the ins and outs about what you are supporting. But what do you know about telephone answering technques? Effective questioning? or how to deal with an irrate customer?

Don't worry help is at hand! This course is specifically designed to cater for technical professionals who deal with customers and users.

You will learn all about customer service, communication, managing customer frustration, increasing customer receptivity to solutions, helping customers explain the real problem, and efficient listening skills.

You will then be able to help your customers the first time that they call and irradicate the need for repeat calls that just clog up the helpdesk lines!

Who Will Benefit From The Course?

What Will You Gain From the Course?

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be 1 or 2 days depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

 

Questions and Booking

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@beingasuccess.com

 

Training Courses (click on each for more information)

 

Please take a look at our other courses below. Please note that Sean and the team like to tailor all of our courses to meet your exact requirements at no extra cost and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the management training was worth it in the first place!

 

Communication Skills Presentation Skills Running Effective Meetings Infuencing Skills Communication Skills Advanced Comms Skills Dealing With Conflict Assertiveness Skills	Management & Leadership Management Skills Leadership Development Personal Confidence Building Change Management Motivation Skills Time Management Coaching Skills For Managers Team Building Learning Styles Inventory Strength Deployment Inventory Management Style Questionnaire
Customer Service Excellence Customer Care Dealing With Incoming Calls Customer Satisfaction Dealing With Complaints Telephone Excellence Train The Trainer Call Centre Programme Managing Stress Writing Effective Emails Helpdesk Skills for IT professionals	Improving Your Sales Performance Key Selling Skills Training Phone Sales Training Objection Handling Skills Sales Presentation Training Sales Management Training Telephone Prospecting Cold Calling For Chickens Generating New Business Cross And Up Selling

Enquiries

If you have any enquiries or for further information, please contact me on:

Email - Sean@BeingaSuccess.com

Telephone - 0800 849 6732