Course
Duration - 1 or 2 days
Location: Your venue
Cost - £800 per day
Maximum number of delegates - 10
For all enquiries please contact us:
Key
themes include:
-
Understanding
Your Customers' Points Of View
-
Building
Rapport With Customers
-
Questioning
And Listening Skills
-
Non-verbal
Communication
-
Customer
Care On The Telephone
-
Setting
Standards
-
Writing
To Customers
-
Handling
Customer Complaints
-
Assertiveness
And Customer Care
-
Coaching
And Motivating Staff
This
course can be tailor made to suit your exact requirements and
hence you can have the option of a 1 or 2 day course depending
on the modules that you select from the above.
The
course is focussed to making improvements to the way that the
delegates work with their customers - leading to immediate improvements
to customer service in your organisation.
Delegates
will be able to generate their own ideas for making improvements
- so that the practical exercises are instantly relevant, powerful
and motivating.
Even
seemingly small improvements can add up to make a significant
difference to both customer perception and sales results.
For
all enquiries please contact us:
