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How To Be More Assertive

 

Course Overview

Being assertive is one of the most important skills that you can have. In your everyday communications at work you need to be assertive when delegating, chairing, negotiating, motivating, selling, leading, disagreeing - you name it!

This course concentrates on building up your assertiveness skills so no matter what position you hold you can communicate on an even footing and get your point across in a firm, concise and empowering manner.

 

Who Will Benefit From The Course?

  • Anyone who has human interaction at work!


What Will You Gain From the Course?

  • Understand the difference between confidence, assertiveness and aggression
  • Learn how to become confident in your own abilities and what you say
  • Communication skills - questioning, listening, tonality, inflection
  • Learn how to read and use body language to your advantage
  • Learn the 3 step model for being assertive when communicating
  • Learn how to react to and turn around aggressive people
  • Learn how to say NO to additional work
  • Learn how to negotiate WIN WIN solutions
  • Learn how to compromise on key issues
  • Learn how to ask for what you want without feeling uncomfortable
  • Learn how to be assertive with your boss and your bosses boss!

 

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be 1 or 2 days depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

 

Questions and Booking

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@beingasuccess.com

 

Training Courses (click on each for more information)

 

Please take a look at our other courses below. Please note that Sean and the team like to tailor all of our courses to meet your exact requirements at no extra cost and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the management training was worth it in the first place!

 

Communication Skills

Presentation Skills
Running Effective Meetings
Infuencing Skills
Communication Skills
Advanced Comms Skills
Dealing With Conflict
Assertiveness Skills

Management & Leadership

Management Skills
Leadership Development
Personal Confidence Building
Change Management
Motivation Skills
Time Management
Coaching Skills For Managers
Team Building
Learning Styles Inventory
Strength Deployment Inventory
Management Style Questionnaire

 

Customer Service Excellence

Customer Care
Dealing With Incoming Calls
Customer Satisfaction
Dealing With Complaints
Telephone Excellence
Train The Trainer
Call Centre Programme
Managing Stress
Writing Effective Emails
Helpdesk Skills for IT professionals

Improving Your Sales Performance

Key Selling Skills Training

Phone Sales Training
Objection Handling Skills
Sales Presentation Training
Sales Management Training
Telephone Prospecting
Cold Calling For Chickens
Generating New Business
Cross And Up Selling

 

Enquiries

If you have any enquiries or for further information, please contact me on:

Email - Sean@BeingaSuccess.com

Telephone - 0800 849 6732


Home


Training Courses

 

Communication Skills

Presentation Skills
Running Effective Meetings
Infuencing Skills
Communication Skills
Advanced Comms Skills
Dealing With Conflict
Assertiveness Skills

 

Management & Leadership

Management Skills
Leadership Development
Personal Confidence Building
Change Management
Motivation Skills
Time Management
Coaching Skills For

Managers
Team Building
Learning Styles Inventory
Strength Deployment Inventory
Management Style Questionnaire

 

Customer Service Excellence

Customer Care
Dealing With Incoming Calls
Customer Satisfaction
Dealing With Complaints
Telephone Excellence
Train The Trainer
Call Centre Programme
Managing Stress
Writing Effective Emails
Helpdesk Skills for IT professionals

 

Improving Your SalesPerformance

Key Selling Skills Training

Phone Sales Training
Objection Handling Skills
Sales Presentation Training
Sales Management Training
Telephone Prospecting
Cold Calling For Chickens
Generating New Business
Cross And Up Selling

 

 


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