Course Overview

Communication goes far beyond the actual words that you say. More importantly it's how you say it and the way that you act while you're saying it. It depends on the other persons view of the world and their preferred learning style with regards to absorbing information and what you say that will determine whether you are successful in this area or not.

Effective communicators can elicit all of the action signals and communication strategies from a person and adopt their style to make sure that their communications are effective. This course is all about providing you with the communications armoury for you to be able to communicate effectively with anyone and at any level, it goes far beyond a beginners guide to communication and focuses upon some more of the advanced communication techniques available.

You will learn how other people think and how they prefer to learn and thus you will be able to tailor your communications to maximise your effectiveness.

Who Will Benefit From The Course?

What Will You Gain From the Course?

Sample Course Content

Below is an exact course content that I have used in the past, it gives you a flavour of some of the topics we will cover:

Communicating

Communicating with others
The communications process

Filter Systems

What happens to information when it comes in to our brain
What happens to information for it to get out!
How miscommunication occurs

Effective Communications

What makes up an effective communication?
The golden rules for effective communication

How people sort and categorise information

What is a meta programme?
How people sort information in their mind.
The 6 main sorting offices of the mind!

Internal Representational Systems

What is a representational system?
How people represent what you say into their own language
Techniques and strategies to communicate effectively with people with   different systems

Eliciting thinking patterns through eye movements

How to know what people are thinking by their eye movements
How to tailor your communications by what you see

How to build rapport with anyone and at anytime

What is rapport?
The 6 elements of rapport building

How to give & receive feedback

The principles of giving constructive feedback
The 8 techniques of how to give effective feedback
How to receive feedback

Action planning & putting into practise

 

Next Steps

The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be 1 or 2 days depending on what you would like the course to cover and what your objectives are - the choice is yours!

Whilst Sean will organise training for as many delegates as you wish, he recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

 

Questions and Booking

To discuss your requirements or to book please call: 0800 849 6732

Or send us an email at sean@beingasuccess.com

 

Training Courses (click on each for more information)

 

Please take a look at our other courses below. Please note that Sean and the team like to tailor all of our courses to meet your exact requirements at no extra cost and to also make sure that the attendees can take what they learn and use it in the workplace - the all important yardstick of whether the management training was worth it in the first place!

 

Communication Skills Presentation Skills Running Effective Meetings Infuencing Skills Communication Skills Advanced Comms Skills Dealing With Conflict Assertiveness Skills	Management & Leadership Management Skills Leadership Development Personal Confidence Building Change Management Motivation Skills Time Management Coaching Skills For Managers Team Building Learning Styles Inventory Strength Deployment Inventory Management Style Questionnaire
Customer Service Excellence Customer Care Dealing With Incoming Calls Customer Satisfaction Dealing With Complaints Telephone Excellence Train The Trainer Call Centre Programme Managing Stress Writing Effective Emails Helpdesk Skills for IT professionals	Improving Your Sales Performance Key Selling Skills Training Phone Sales Training Objection Handling Skills Sales Presentation Training Sales Management Training Telephone Prospecting Cold Calling For Chickens Generating New Business Cross And Up Selling

Enquiries

If you have any enquiries or for further information, please contact me on:

Email - Sean@BeingaSuccess.com

Telephone - 0800 849 6732